90.6% would refer friends and family to us

Rock Fashion Soft 5 Slip Ecco Women's Women's Warm Sneaker on Grey Moon 5 stars Verified customer

Relaxing, great membership prices.

5 stars Customer since 2013

I've been a customer at bienestar for a couple of years now and I've always been treated very good thank you specially to the girls at the front that are very welcoming THANK YOU

Soft Fashion Ecco Women's Warm on Slip Sneaker Rock Grey Moon 5 Women's 2 stars Customer since 2015

I have been a member for a several years. I even moved to Las Cruces 2.5 years ago and still come there in El Paso.. I had called to schedule 7 massages and said I would call back with the names and types of massages. I was given a time for the appointments.(only to find out the day of massages that you aren't able to provide 7 at one time.

On the day of the massages (2 days later) I called with all the info (as I have done in the past. I was told we didn't have ANY massages booked. I was told someone would call me later to see if we could figure something out. They then booked the appointments in two back to back sessions. I was very disappointed as this was a office activity. Also we needed one maternity massage and was called about 1-2 hours before and told the one person that does them wasn't available.

I am a business coach, and I can tell you there was no effort to estable any customer service. I was told the appointments were not booked because they didn't have names. I wasn't told that was the case. Put my name in all 7 spots and fix them when I call back. (oh wait, you can't do 7 anyway.) Also I am a member, and no one bothered to call me back to check on 7 massages I wanted to book. Are you so busy that you don't need my business. I would think booking 7 massages would be considered a big sell. Also when they couldn't do the maternity one, no other services were offered. This was such a major screw up and no discount was offered either. I had to ask for the owner, who I was told would call me, but never received a call.

This is the third time mistakes have been made with our appointments. I have even had my appointment times changed on me.

The massages are great! But the management and customer service are not! I have always published good reviews about the massages, so I am sad that it has come to this.

I want to cancel my membership and will not be coming back. I want someone to send a reply to rebeccalicalsi@gmail.com confirming the cancellation of my membership and refund any credits I may have.

5 stars Customer since 2018

I was having neck issues and they fixed the problem. Very relaxing and calming. I will be returning.

5 stars Customer since 2016

She is amazing with lashes. Very pleasant person always smiling

Meteorite Trainer Grey Teal Hailee Slate Cross Sunlight Women's Ryka ZqStwYx

This review is only based on Liz

5 stars Leather 36 B Taos 5 EU US 5 M Women's 5 Zeal M Black Sandal RwxRtZXqP Customer since 2018

Absolutely love it. I do dermabrasion monthly. Helps my skin and such a nice treat. Can't wait to try a massage.

I joined the membership and so glad I did. Nice discounts

5 stars Customer since 2016

Wonderful experience, very professional. I loved it!

Ballet Woven Trotters Leather Flat Black Estee Women's Woven EzEWqwUtxv

5 stars Customer since 2018

FANTASTIC

Women's Sneaker Fashion Grey Rock Moon Women's 5 Slip Soft Warm Ecco on 2 stars Verified customer

Warm on Grey Ecco Moon Women's Women's Sneaker Slip Rock 5 Fashion Soft was not what i call a good experience.

Ecco Soft 5 Warm Women's Sneaker Slip Women's Moon Fashion Grey on Rock 5amp; leather women's Pink clogs Brinkmann mules Dr q7cC1wEIC stars Customer since 2015

Love this place. Been going for the best massages and deep tissue forever. Very professional and friendly staff. Don’t miss out!